|
|
|
Home > Support & Training > Technical Support
We're there for you
ZOLL Data Systems’ technical support is brought to you by experienced solution experts who receive ongoing training to stay on top of all aspects of our software. Support can be accessed through the web, via email or fax, or by a direct, toll-free number. Whatever ZOLL Data Systems’ solutions you have, you can be confident that specialized, expert support is available when you need it.
At ZOLL Data Systems, customer support is more than a help file or someone reading you a script. We understand that any issue with your EMS software can cause a disruption in your business. That’s why members of our support team work hard to quickly and efficiently resolve your issues. And it’s the reason our commitment to your success continues throughout the life of your software. Simply put, we’re with you every step of the way, with the best customer support processes and people found anywhere.
When you contact us, the support expert who fields your request will be your single point of contact until your issue is resolved. A significant majority of our support tickets are resolved during the first call. Our customer support representatives can draw upon the resources of our entire company to address your issue, whether it’s a simple configuration question or a significant conflict, we’re there for you. Additional support is provided through our customer extranet - www.myzolldata.com.
Standard Support is available 8:00 AM - 8:00 PM ET,
Monday – Friday
Emergency after-hours support is available for customers using RescueNet Dispatch 24 hours a day.
Customers can also call and select the option to have an on-call technician paged.
Telephone: (800) 663-3911 (select option 7 for fire customers)
Fax: (303) 801-0001
Email: support@zolldata.com
supportfd@zolldata.com (for fire customers)
ZOLL Medical Technical Support
Monday - Friday
8:30 a.m. to 6:00 p.m. ET
(978) 421-9655 Direct
(800) 348-9011 Toll Free (US/Canada)
|
|
|
